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Refund Policy

HandyBayani App Refund Policy

 

Introduction

 

At HandyBayani, we strive to ensure that our users have a satisfying experience. This Refund Policy ("Policy") outlines the circumstances under which refunds for services or products purchased through the HandyBayani mobile application ("App") will be issued. By using the App and making purchases, you agree to this Policy.

 

Eligibility for Refunds

 

Services

 

Refunds for services provided through the App will be considered under the following conditions:

 

1. Service Not Rendered: If a service you have paid for was not rendered due to no fault of your own, you may be eligible for a full refund.

2. Service Quality Issues: If the service provided was significantly different from what was described or agreed upon, you may be eligible for a partial or full refund based on the circumstances.

 

Service Warranty

1. Introduction

HandyBayani ("we," "us," or "our") is committed to providing a reliable and quality service through our mobile application ("HandyBayani App"). This Service Warranty outlines the terms and conditions under which we offer support and warranty for services booked through the HandyBayani App.

2. Scope of Warranty

This warranty covers the following services provided through the HandyBayani App:

  • Electrical repairs and installations

  • Plumbing services

  • Cleaning services

  • Home maintenance and repairs

  • Any other services listed on the HandyBayani App

3. Warranty Period

The warranty period for each service provided by HandyBayani is 15 days from the date of service completion.

4. Warranty Coverage

During the warranty period, HandyBayani warrants that the services provided will be performed in a workmanlike manner and in accordance with industry standards. If any issues arise related to the quality of the service provided, HandyBayani will, at its discretion:

  • Reperform the service at no additional cost to the user, or

  • Provide a refund up to the amount paid for the service.

5. Exclusions

This warranty does not cover the following:

  • Issues arising from user negligence or misuse

  • Normal wear and tear

  • Pre-existing conditions not disclosed at the time of booking

  • Services performed by third parties not booked through the HandyBayani App

  • Any incidental or consequential damages

6. Warranty Claims

To make a warranty claim, users must:

  1. Contact HandyBayani customer support at [insert contact information] within the warranty period.

  2. Provide proof of service and a detailed description of the issue.

  3. Allow HandyBayani a reasonable amount of time to assess and address the claim.

7. Limitation of Liability

HandyBayani's liability under this warranty is limited to the amount paid for the service. HandyBayani is not responsible for any indirect, incidental, or consequential damages arising from the use of our services.

8. Amendments

HandyBayani reserves the right to amend this Service Warranty at any time. Users will be notified of any significant changes via the HandyBayani App or through other communication channels.

9. Governing Law

This Service Warranty is governed by and construed in accordance with the laws of Philippines.

 

Requesting a Refund

 

To request a refund, please follow these steps:

 

1. Contact Customer Support: Email our customer support team at wecare@handybayani.com within 14 days of the service date or product delivery date. Provide your order number, details of the service or product, and the reason for your refund request.

 

2. Provide Supporting Documentation: Attach any relevant documentation, such as receipts, photos of defective or damaged products, or screenshots of the service issue.

 

Refund Process

 

1. Review: Our customer support team will review your request and may contact you for additional information or clarification.

2. Approval: If your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

3. Denial: If your refund request is denied, we will provide an explanation for the decision. You may appeal the decision by providing additional information for further review.

 

Non-Refundable Situations

 

Refunds will not be issued in the following situations:

 

1. Change of Mind: If you change your mind after purchasing a service or product, you are not eligible for a refund.

2. Service Cancellation: If you cancel a service appointment less than 24 hours before the scheduled time, you are not eligible for a refund.

3. Product Usage: If a product has been used or altered after delivery, you are not eligible for a refund.

4. Non-Compliance: If you fail to comply with our terms of service or refund policy procedures, you are not eligible for a refund.

 

Contact Us

 

If you have any questions about this Refund Policy, please contact us:

 

Email: wecare@handybayani.com  

 

By using the HandyBayani App and making purchases, you signify your acceptance of this Refund Policy. If you do not agree to this policy, please do not make purchases through our App. Your continued use of the App following the posting of changes to this policy will be deemed your acceptance of those changes.